Quality Policy

The company is committed to the implementation and on-going improvement of our Quality System standards and to the involvement of all staff in the continual maintenance of the high standards of customer service provided by the company.

 

XI Training has a commitment to Quality and confirms that it will:

• Implement and maintain an effective set of quality procedures that comply with ISO 9001.
• Set and continually monitor / review our quality objectives through use of the company's annual improvements plan.
• Achieve continual improvement by regularly reviewing and evaluating our services supplied to meet client requirements.
• A commitment to work with suppliers & customers to establish & maintain the highest quality standards.
• A commitment to continual improvement in quality performance through the company's annual improvements plan/ management meetings.

Compliance to this policy is mandatory for all staff and only director approved deviances will be allowed.

The company recognises that the procedures in conjunction with this integrated policy statement which itself is an expression of the commitment of the company to environmental protection, quality throughout all business operations, and protecting the health & safety of all staff, as basic management responsibilities.

The policy will be reviewed and if required updated every 12 months unless legislative changes necessitate more frequent changes. The specific arrangements for the implementation of this policy and the personnel responsible are detailed in the management review procedure for the company.

Signed: Glen Pearson

Name: Glen Pearson   Position: Managing Director             Date: January 2026