01524 736 510
Business Objectives
Business Objectives - Status Update January 2026
Compliance to this combined policy is mandatory for all staff and only director approved deviances will be allowed.
The company recognises that the procedures in conjunction with this integrated policy statement which itself is an expression of the commitment of the company to environmental protection, quality throughout all business operations, and protecting the health & safety of all staff, as basic management responsibilities.
The policy will be reviewed and if required updated every 12 months unless legislative changes necessitate more frequent changes. The specific arrangements for the implementation of this policy and the personnel responsible are detailed in the management review procedure for the company.
3.1.1. Objectives: Health and Safety
Objective 1: To ensure that all staff, suppliers/ sub-contractors are aware of and compliant with XI Health and Safety Policy,
Measure: Toolbox talk form sign off
Target: Ongoing
Action: To ensure that all staff and contractors acknowledge that they have seen and understood the policy and that all suppliers have had sight of the policy statement.
Owner: Glen Pearson
Timescale: Ongoing
|
Objective 2: To aim for XI Training’s reported accident rate to be zero year on year Measure: No accidents recorded Target: Zero accidents Owner: Glen Person Timescale: Ongoing |
|
Objective 3: To ensure that all physical XI Training equipment/ material/ PPE kit is inspected (and replaced where necessary – immediately) at least every 6 months or according to the manufacturers or installers instructions. Measure: Papertrail system Target: 100% of items inspected every 6 months All checked January 2026 - Objective maintained January 2025 Owner: Glen Pearson. Timescale: Ongoing. |
|
Objective 4: To ensure that all material defects, incidents and corrective actions are reported and highlighted at the quarterly management meetings. Measure: Meeting records Target: 100% Inclusion Action: To form part of meeting agenda Owner: Glen Pearson Timescale: Ongoing Objective maintained January 2026 |
|
Objective 5: To minimise the occurrence of transferrable illness by means of physical contact by placement of sanitising gel in office and kitchen areas. Measure: GEL in place Action: Purchase GEL, place GEL in situ and inform all personnel. Owner: Glen Pearson Timescale: Checked and Objective maintained January 2026 |
|
Objective 6: To ensure that all personnel are aware of and updated with the regulatory legislation that applies to the delivery of XI Training’s courses and services – by exception and reported as it arises, at the quarterly management meeting. Measure: Toolbox talk records or emails to interested parties and inclusion on management agenda. Action: Included in management meeting agenda. Owner: Glen Pearson Timescale: Ongoing Objective maintained January 2026 |
|
Objective 7: To ensure that all clients/ delegates/ visitors to XI Training are made aware of the potential hazards relating to participating in activities on or by visiting, XI’s premises – ongoing and monitored via the quarterly management meetings. Measure: Management meeting minutes. Reception briefing of visitors/ delegates (visual) Action: Current hazards to be on agenda of management meeting. All visitors briefed e.g requirement to wear hard hat when in training tower room. Additional hard hats to be purchased and kept in office. Owner: Glen Pearson Timescale: Confirmed and Objective maintained January 2026 |
|
Objective 8: To ensure that all XI’s health and safety policies and initiatives are posted on the reception notice board by end February 2024 and updated in a timely manner thereafter. Measure: Observation of notice board at any time Action: Ensure that all policies are signed off by MD and are put on display on the notice board in the reception area. Owner: Glen Pearson Timescale: Ongoing Confirmed and Objective maintained January 2026 |
3.1.2. Objectives: Environmental
Due to the nature of XI training’s business/ operational environment, meaningful, measurable objectives are difficult to articulate however the company will aim to ensure the following:-
|
Objective 1. Minimise the effects on traffic pollution by carefully planning business journeys and travelling together in one vehicle where appropriate. Measure: Vehicle mileage Action: All travel arrangements to be co-ordinated to ensure best use of vehicles for transportation. Owner: Glen Pearson Timescale: Ongoing and Objective maintained January 2026 |
|
Objective 2: Use the appropriate cleaning and bleach products so as not to affect the efficient and effective working of the company’s on-site (shared) septic tank. Measure: Product safety sheets, actual products on site. Action: Purchase from known supplier. Owner: Mandy Clark Timescale: Ongoing and Objective maintained January 2026 |
|
Objective 3: Carefully use and dispose of cooking oils and fluids in conjunction with sister company, LARS Communications, oil collection contract. Measure: Café housekeeping, no used oil storage build up. Action: Persons that supervise café operations are aware of disposal process. Owner: Glen Pearson Timescale: Café closed till further notice , ongoing and objective maintained– January 2026 |
|
Objective 4: Maintain the effective working of the XI building which has been designed and built with energy conservation in mind; insulation and materials, lighting sensors in all areas and high efficiency heating system. Measure: Monitor fuel bills and compare for similar times of the year. Action: To monitor usage of electricity and LPG and to be aware of any annual fluctuation. Owner: Glen Pearson Timescale: Ongoing and Objective maintained January 2026 |
3.1.3. Objectives: Quality
XI Training’s main aim is to ensure that the customer journey - the process by which its clients, staff and suppliers collectively provide the ‘XI Training Experience’ – is one that is:
- Driven by XI Training’s quality system and by implication XI staff.
- Capable of being fulfilled and delivered by all stakeholders in the business.
- Efficient and effective in terms of delivering added value for XI Training’s clients.
- Profitable for all stakeholders involved in the value chain.
- Visible and controllable by XI staff - and its customers - where appropriate.
These aims will be influenced by the following key objectives:
Objective 1: Ensure that all Workshop and Training Evaluation forms (QP-25) are returned for every course and that the overall satisfaction rate is above 90%.
Measure: Utilise quality form QP-25
Target: Minimum 90%
Action: Post-course daily audit and stats reported at monthly management meetings.
Owner: Glen Pearson & Ben Ward
Timescale: Ongoing and Objective maintained January 2026
Objective 2: Ensure that all quotes are entered onto SAGE –LINE 50 and sent out to customers within 4 hours of initial enquiry.
Measure: Reference point - XI Training Management System course schedule and SAGE LINE 50 quote output.
Target: 4 hour turnaround as minimum from initial enquiry.
Action: Ensure all staff have been trained on SAGE LINE 50 and Mgt Suite
Owner: Mandy Clark
Timescale: Ongoing and Objective maintained January 2026
Objective 3: Ensure that all sales orders are booked onto the Management System & SAGE LINE 50 correctly in line with (QP-21).
Measure: Correct entry analysis on both systems monitored by Finance team.
Target: 95%
Action: Ensure all staff have been trained on SAGE LINE 50 and Mgt Suite – corrective action taken immediately.
Owner: Mandy Clark
Timescale: Ongoing and Objective maintained January 2026
Objective 4: Ensure that PPE Kit sales orders and PPE Inspection requests completed within 7 working days
Measure: PO posted on system until invoice date – Sage line 50 reports.
Target: 7 working days.
Action: Daily processing of orders & invoices and timely expedition of service.
Owner: : Mandy Clark
Timescale: Ongoing Confirmed January 2026
Objective 5: 90 day advance publication of course schedule on website and Mgt Suite – 4 times per year.
Measure: Manual posting and clarification by team members.
Target: 90 day advance publication 4 times per annum.
Action: Monitored at monthly management meetings.
Owner: Mandy Clark
Timescale: Ongoing and Objective maintained January 2026
Objective 6: Ensure course frameworks adhere to awarding body’s criteria; MATS (EURS), Qualsafe, PASMA in terms of content, timing and course materials - once per quarter by training team.
Measure: 100% adherence.
Target: As set by awarding bodies.
Action: Training course lesson plans, delivery and materials audited/ checked internally.
Owner: Glen Pearson
Timescale: Ongoing External Audits completed for PASMA, Qualsafe; MATS, (EUSR). Ongoing and Objective maintained January 2026
Objective 7: Ensure that all suppliers and contractors are aware of and compliant with XI Training’s quality management system by end of March 2024.
Measure: Timely return of Supplier Assessment form (QP-22)
Target: 100% return of all QP-22 forms
Action: Mailing and response administration by Finance team
Owner: : Mandy Clark
Timeframe: Ongoing - Ongoing and Objective maintained January 2026
Objective 8: Ensure that all clients and prospects (ACT Database) are informed of/ updated on XI Training’s course schedule and PPE/ support services on a monthly basis.
Measure: Internal inclusion on mailing and response report via Mail Chimp.
Target: c1200 contacts mailed/ 18% open rate per newsletter – minimum of 10 newsletters per annum.
Action: Database cleansed and comms material prepared monthly – messages replicated on social channels
Owner: : Mandy Clark
Timescale: Ongoing, confirmed and Objective maintained January 2026
Objective 9: Ensure that all staff are fully trained on the software systems that direct and control the main elements of XI’s quality system; namely the Management Suite and Sage Line 50
Measure: Weekly ‘Toolbox talks’ to ensure 100% knowledgeable on key sales order processing, booking and financial processes to be recorded.
Target: 100% knowledgeable – all staff
Action: Updates on training, incomplete knowledge corrected immediately.
Owner: Glen Pearson
Timescale: Complete, ongoing and Objective maintained January 2026
Objective 10: Ensure that XI Training Price List is kept up to date with supplier’s changes and mirrors corresponding prices on Sage Line 50 – monthly audit.
Measure: Action product/ price changes within 24 hours of receipt of change.
Target: 100% correct reconciliation; Sage Line 50 v Supplier prices
Action: Update and confirm to all staff when changes/ updates have been completed.
Owner: : Mandy Clark
Timescale: Ongoing and Objective maintained January 2026